Client: Department of Homeland Security, Science and Technology Directorate
HSSAI responded to Department of Homeland Security (DHS) guidance on program performance measurement by developing a series of resources for use among interested DHS program managers and stakeholders to improve their ability to measure and increase performance of programs and projects. The first, Measuring for Results: Key Concepts for Understanding the Performance of DHS Programs and Activities, was released in October 2014, and served as a guide and reference on how to effectively measure performance throughout a program or project’s life cycle. Using the program logic model (PLM), a framework presented in the first book, a second resource, Measuring for Results: Application of Key Concepts to Resilience Measurement, was developed to help users measure program outcomes specifically related to resilience; a concept that can be very challenging to observe and quantify. This Project Spotlight focuses on this second resource.
Application of Key Concepts to Resilience Measurement can assist program managers by demonstrating a project’s high-level impacts and by clearly illustrating the links between difficult-to-quantify-concepts and performance. This second book illustrates strategies for linking a program’s resources, activities, and other inputs, as well as outputs, goals and objectives that drive the program and its outcomes. Performance measurement transforms strategic direction, policy, and management decisions into action. The right performance measures demonstrate whether or not objectives are met, requirements are satisfied, processes and controls are functioning and outcomes are achieved.
Application of Key Concepts to Resilience Measurement focuses specifically on resilience, but insights derived from this resource can be applied to other challenging and difficult-to-observe concepts, including, deterrence, preparedness, and security. The book walks users through a process to clearly define program elements including inputs, resources, activities, outputs, and most importantly, outcomes. It presents a methodology called ‘strategy mapping’ that can be used to link program outcomes to higher level guidance from leadership or guiding doctrine. Identifying and understanding each of these elements and the interplay between them helps program managers understand and explain how each part contributes to overall program goals, and to the broader DHS mission.